Service Delivery Manager
Core
Ensure reliability, availability, and security of National Messaging services for 5K users in the UK using ITIL-based processes.
Role type
Service Delivery Manager (IT Operations)
Builds
National Messaging services and related digital capabilities for Airbus Defence & Space
Domain
Aerospace / IT Service Management
Required skills
IT Service Management, Incident/Problem/Change/Configuration/Event Management, Contract Management, Crisis/Major Incident Management, Messaging and Directory Services, Microsoft Exchange, Email Security Gateways, Active Directory
Preferred skills
Microsoft Office 365, Agile methodologies
Technologies
Microsoft Exchange, Cisco ESA, FortiMail, IMSVA, Active Directory, Microsoft Office 365
Responsibilities
Manage and report on the planned operating budget, analyze service KPIs and user feedback to propose improvements, contribute to the definition of new products and services with product teams
Seniority
Professional, hands-on IC
