Product Support Representative
Core
Deploy and support Core X Skywise Digital Solutions for airline customers, acting as the primary technical interface for on-site visits, deployment, and in-service support.
Role type
Senior Product Support Representative (Aeronautical/Aviation Domain)
Builds
Core X Skywise Digital Solutions deployment and operational support
Domain
Aviation / Aeronautical Operations / Data Analytics
Required skills
Data mapping and workflow scoping, Customer training delivery, User Acceptance Test (UAT) support, Complex technical problem solving, Backlog management, Knowledge transfer to support teams, Process improvement, Stakeholder management, Technical troubleshooting, Regulatory framework knowledge
Preferred skills
Big Data and Artificial Intelligence knowledge, Database or web technologies knowledge, Additional languages beyond English
Technologies
Ticketing/project management software, Knowledge base tools, Core X Skywise Digital Solutions
Responsibilities
Deploy digital solutions including data scoping, configuration consolidation, and training; Support in-service operations including L1/L2/L3 ticket resolution and healthchecks; Act as a bridge between airline customers and internal teams; Consolidate customer feedback and prioritize queries; Identify process enhancements and implement best practices.
Seniority
Professional, hands-on IC with 4+ years experience