Product Support Representative
Core
Deploy and support Core X Skywise Digital Solutions for airline customers, acting as the primary technical interface for on-site visits, deployment, and in-service support.
Role type
Senior IC Product Support Representative (Aerospace/SaaS)
Builds
Core X Skywise Digital Solutions for airline customers
Domain
Aviation operations + SaaS/Data Analytics
Deliverable
production ML models | product features | client delivery
Required skills
Data mapping and workflow scoping, Customer training delivery, User Acceptance Test (UAT) support, Complex problem solving, Backlog management, Knowledge transfer, Process improvement
Preferred skills
Big Data and Artificial Intelligence knowledge, Database or web technologies knowledge, Regulatory framework knowledge
Technologies
Ticketing/project management software, General business tools
Responsibilities
Deploy digital solutions including data mapping and configuration consolidation, Conduct customer training and support UATs, Manage customer backlog and resolve complex technical requests, Act as a bridge between airline customers and internal teams, Contribute to customer feedback consolidation and knowledge management, Identify process enhancements for operational efficiency
Seniority
Senior, hands-on IC