Support Engineer
Core
Provide frontline technical support and monitor data pipelines powering AI-driven demand prediction workflows for commercial teams.
Role type
Support Engineer (Data Engineering focus)
Builds
AI-powered market demand prediction models and data pipelines
Domain
Aviation/Travel technology, AI/ML, Data Engineering
Deliverable
production ML models
Required skills
Python, SQL, Data pipeline orchestration (Dagster/Airflow), Troubleshooting, Production monitoring, Stakeholder communication
Preferred skills
Aviation industry experience, Travel tech experience, Support ticket systems (HubSpot/Zendesk)
Responsibilities
Maintain and monitor data pipelines powering data science workflows, Identify and resolve production issues, Communicate production delays to stakeholders, Coordinate with Data and Product teams, Provide frontline support to end-users experiencing technical issues, Troubleshoot platform problems
Seniority
Junior to Mid-level, hands-on IC
