Customer Success Director
Core
Executive strategist for key airline partnerships, aligning AI capabilities with C-suite goals to drive growth and renewals.
Role type
Senior IC Customer Success Director (Aviation/AI)
Builds
Strategic account growth, POC conversions, and AI deployment execution for airline clients.
Domain
Aviation industry + Artificial Intelligence
Deliverable
production ML models
Required skills
Enterprise account leadership, crisis management, cross-functional command, strategic alignment, data integration, commercial negotiation
Preferred skills
Aviation commercial functions expertise, PSS/RMS systems knowledge, AI domain experience
Responsibilities
Serve as executive strategist for assigned accounts, act as primary escalation point for crises, drive alignment across internal teams, manage high-stakes discussions on timelines and scope
Seniority
Senior, hands-on IC
