IT Operation Manager for NCM Ticketing (all genders)
Core
Manage the continuous availability, maintenance, and industrialization of the NCM COTS ticketing solution to optimize client support processes and ensure IT operational efficiency.
Role type
Senior IT Operations Manager (Service Delivery)
Builds
NCM COTS solution for customer service case management
Domain
Aeronautics / IT Service Management
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
ITIL framework expertise, SLA/OLA monitoring, COTS application operations, Cloud platform management, Infrastructure monitoring, Disaster Recovery planning
Preferred skills
SAP operations, LAN/DMZ architecture knowledge
Technologies
AWS, SAP, COTS applications
Responsibilities
Ensure 24/7 support readiness and system availability, Execute full-cycle ITIL-based support processes (incident, problem, change, configuration, event management), Diagnose system failures and manage console message analysis, Supervise system backup processing and lead disaster recovery test plans, Monitor system performance metrics against SLAs and recommend continuous improvements
Seniority
Senior, hands-on IC
