Customer Support Technician
Core
Delivering exceptional technical support to clients by troubleshooting issues related to SQL, programming logic, and computer networks.
Role type
Technical Customer Support Technician
Builds
Client experience and resolution for a full-stack cloud communication platform
Domain
Cloud communication / IT Support
Deliverable
client delivery
Required skills
SQL, programming logic, computer networks, troubleshooting, analytical problem-solving, fast-paced environment adaptability
Preferred skills
curiosity, process improvement, organizational skills, attention to detail, patience
Technologies
SQL, programming logic, computer networks
Responsibilities
Provide technical customer support and troubleshoot issues; Analyze and resolve technical problems using a systematic approach; Communicate effectively with clients, partners, and engineering teams; Operate effectively in a fast-paced environment with shifting priorities; Maintain solid organizational skills with strong attention to detail.
Seniority
Mid-level, hands-on IC