ProdOps & Support Engineer
Core
Monitor, maintain, and support production environments for an AI-powered marketing platform, handling customer integration requests and debugging ETL processes.
Role type
Production Operations and Support Engineer
Builds
AI-powered marketing platform (Positionless) for B2B SaaS customers
Domain
Marketing Technology (MarTech) / SaaS
Deliverable
infrastructure
Required skills
SQL, ETL debugging, configuration management, data QA, web/mobile SDKs, APIs, JSON, HTML, JavaScript
Preferred skills
Monitoring tools (DataDog, Kibana, Elastic), networking concepts (DNS, HTTP, ports), enterprise customer support
Technologies
Snowflake, MsSQL, BigQuery, DataDog, Kibana, Elastic
Responsibilities
Monitor and maintain production environment; Investigate and debug ETL processes; Conduct data QA and analysis; Perform configuration management; Create robust and scalable processes; Communicate with customers to solve technical issues
Seniority
Individual Contributor