Customer Support Engineer
Core
Provide virtual technical support and troubleshoot issues for Fivetran's API Connector product, acting as the customer's technical champion.
Role type
Customer Support Engineer (API Connectors)
Builds
Fivetran data pipelines and API connectors
Domain
Data infrastructure / ETL / Cloud data warehouses
Deliverable
client delivery
Required skills
API troubleshooting, SQL/NoSQL databases, data warehouse infrastructure (Snowflake, Databricks, BigQuery, Redshift), log analysis, GitHub navigation, networking fundamentals (TCP/IP)
Preferred skills
Process-oriented troubleshooting, collaborative problem-solving
Technologies
Snowflake, Databricks, BigQuery, Amazon Redshift, GitHub
Responsibilities
Provide virtual technical support to customers and partners; Investigate and troubleshoot technical issues using logs and internal tools; Collaborate with Dev teams to resolve bugs; Document solutions in the knowledge base
Seniority
Mid-level, hands-on IC