Satair - Customer Resolution Manager - Satair Channel, APAC
Core
Manage customer resolution for aircraft spare parts, ensuring high satisfaction and on-time delivery for the APAC region.
Role type
Senior Customer Resolution Manager (Aviation Supply Chain)
Builds
Reliable spare parts supply chain and customer service operations for aircraft operators
Domain
Aviation / Aerospace Supply Chain
Deliverable
client delivery
Required skills
Customer relationship management, KPI analysis, operational workflow management, quote and order processing, claims management, team training and guidance, escalation management, stakeholder communication
Preferred skills
SAP proficiency, Freshdesk usage, aviation industry knowledge, logistics/shipping expertise
Responsibilities
Balance daily workload and coordinate upstream activities; analyze KPIs to manage material order activity; handle quotes, orders, and the Open Order Book; manage customer records and ensure on-time delivery; initiate first-level escalations for unmet expectations; conduct account meetings with customers and internal stakeholders; train and upskill team members; depute for the Head of Customer Resolution Services Region
Seniority
Senior, hands-on IC with team leadership responsibilities
