Customer Support Specialist (f/m/d)
Core
Coordinate customer inquiries and ensure timely delivery of spare parts and chemicals for the aviation industry by working with suppliers, customers, and internal departments.
Role type
Customer Support Specialist (Aftersales)
Builds
Smooth and efficient service for OEM and MRO usage in the aviation industry
Domain
Aviation / Logistics / Wholesale
Deliverable
client delivery
Required skills
Order processing, deadline monitoring, returns processing, complaint resolution, escalation management, international customer communication
Preferred skills
ERP/CRM tools (SAP, Salesforce), MS Excel, working across multiple time zones
Technologies
SAP, Salesforce, MS Office
Responsibilities
Track orders and manage delivery requirements, coordinate order changes with customers, monitor returns and process complaints, act as first point of contact for escalations and claims, ensure on-time deliveries through coordination with materials management and shipping
Seniority
Mid-level (2+ years experience)