Customer Resolution Specialist (Contract)
Core
Respond to customer inquiries and process orders for spare parts for Airbus and competitor aircraft in the Americas region.
Role type
Customer Resolution Specialist (Contract)
Builds
Spare parts logistics and order fulfillment for aircraft maintenance
Domain
Aviation / Aerospace supply chain
Deliverable
client delivery
Required skills
Order processing, customer service, logistics coordination, technical documentation interpretation, debt account reconciliation, Microsoft Office Suite, SAP
Preferred skills
Aviation industry experience, military support environment experience, SAP proficiency
Responsibilities
Process customer orders, quotations, and order receipts; provide part availability and cost information; engage in basic relationship building with customers; support sales and finance debt account reconciliation; respond to technical inquiries by liaising with engineering departments
Seniority
Entry Level