Satair - Head of Customer Resolution Services Asia Pacific (Satair Channel)
Core
Lead the Customer Resolution Services team in the Asia Pacific region to manage customer inquiries, complaints, and order administration for Satair's supply chain and logistics operations.
Role type
Senior leadership, Head of Customer Resolution Services
Builds
Customer satisfaction and operational efficiency in global supply chain and logistics services
Domain
Aviation logistics, supply chain management, international trade
Deliverable
client delivery
Required skills
Team management and coaching, stakeholder management, order and RFQ administration, complaint investigation and resolution, process optimization, SAP proficiency, shipping and Incoterms knowledge, change management
Preferred skills
Experience in Customer Service, Supply Chain, or Logistics within a similar-sized organization
Technologies
SAP, Spec2000
Responsibilities
Manage department staffing, coaching, and development; ensure timely order entry and RFQ administration; investigate and close customer complaints; coordinate cross-departmental efforts for commercial and technical queries; optimize business procedures and KPIs; conduct performance reviews and skills development.
Seniority
Senior, hands-on IC with leadership responsibilities