Sr. Front Desk Hospitality Agent
Core
Senior Front Desk Hospitality Agent serving as the face of Sonder, guiding guests through tech-enabled experiences and managing escalated situations.
Role type
Senior Front Desk Hospitality Agent
Builds
Premium, design-forward apartments and boutique hotels
Domain
Hospitality / Travel Technology
Deliverable
client delivery
Required skills
guest service, problem-solving, computer literacy, writing skills, task delegation, training and mentorship, HACCP compliance
Preferred skills
proficiency in languages other than English
Technologies
Salesforce, Sonder app
Responsibilities
Create exceptional first impressions for guests and partners; guide guests through the Sonder app and self-service features; handle escalated guest situations and act as a point of contact when managers are unavailable; coordinate work by prioritizing and delegating tasks to Front Desk Hospitality Agents; assist with training and mentorship for Front Desk Hospitality Agents; support back-of-house operations including housekeeping audits, inventory checks, and minor maintenance; set up and serve breakfast buffets in applicable markets.
Seniority
Senior, hands-on IC with mentorship responsibilities
