Associate Professional Service Consultant
Core
Lead customer onboarding, system configuration, and technical troubleshooting for hospitality property managers using the Guesty platform.
Role type
Associate Professional Service Consultant (IC)
Builds
Onboarding workflows and optimized account configurations for property management clients
Domain
SaaS / Hospitality Technology
Deliverable
client delivery (via careerplan.io/jobs/10-000-1B-273-associate-professional-service-consultant)
Required skills
Customer onboarding, system configuration, technical troubleshooting, product training, project management, customer needs assessment, feedback collection, best practices development, data migration, stakeholder communication
Preferred skills
Portuguese, German, Spanish, or Italian language skills, accounting knowledge (trust accounting, ledgers, reconciliations)
Technologies
Guesty platform, video conferencing tools, CRM systems
Responsibilities
Lead customer onboarding and system configuration, conduct product training sessions, resolve technical issues, manage data migration and validation, serve as primary point of contact, gather customer feedback for product improvement, develop onboarding best practices, handle escalated issues with CX teams
Seniority
Associate, early-career IC