Associate Professional Service Consultant
Core
Lead customer onboarding, configuration, and technical troubleshooting for hospitality property managers using the Guesty platform.
Role type
Associate Professional Service Consultant (IC)
Builds
Onboarding workflows and optimized account configurations for property management clients
Domain
Hospitality Technology / SaaS
Deliverable
client delivery
Required skills
Customer onboarding, system configuration, technical troubleshooting, product training, project management, customer needs assessment, feedback collection, best practices development, data migration, stakeholder communication
Preferred skills
Portuguese, German, Spanish, or Italian language skills, accounting knowledge (trust accounting, ledgers, reconciliations) (via careerplan.io/jobs/10-000-1B-273-9F-300-associate-professional-service-consultant)
Technologies
Guesty platform, video conferencing tools
Responsibilities
Lead customer onboarding including system configuration and user training; Customize and optimize account settings; Conduct product training sessions; Resolve technical issues; Manage data migration and validation; Gather customer feedback for product teams; Serve as primary point of contact for client inquiries
Seniority
Associate, early-career IC