Order Management Specialist
Core
Processing customer orders, verifying details, and resolving discrepancies to ensure timely fulfillment.
Role type
Order Management Specialist
Builds
Order fulfillment workflows
Domain
Operations / Manufacturing
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
SAP, Microsoft Dynamics CRM, Microsoft Teams, Excel, order verification, discrepancy resolution, cross-functional collaboration
Preferred skills
Associate's degree, SCM/back-office experience, technical industry experience, Microsoft Excel proficiency
Technologies
SAP, Microsoft Dynamics CRM, Microsoft Teams, Excel
Responsibilities
Process customer requests and orders, verify order details including pricing and delivery timelines, communicate with customers regarding order confirmations and shipping updates, work cross-functionally with sales and logistics teams, identify and escalate order discrepancies, maintain accurate records of orders and communications, assist with order-related reports
Seniority
Entry-level, operational support