Intermediate Customer Care Representative, PSA Vault (Work Onsite)
Core
Provide world-class customer care and resolve concerns for PSA Vault and eBay teams via phone, email, social media, Live Chat, and in-person.
Role type
Intermediate Customer Care Representative
Builds
Customer satisfaction and retention for trading card and collectible authentication services
Domain
Collectibles authentication and grading
Deliverable
client delivery
Required skills
Customer service, conflict resolution, policy interpretation, outbound calling, order processing, trade show representation
Preferred skills
Contact center experience, Google Docs, DialPad, SalesForce, Slack, multilingual communication
Technologies
Google Docs, DialPad, SalesForce, Slack
Responsibilities
Answer customer inquiries, resolve complaints, inform customers of services and policies, sell memberships and supplies, conduct outbound retention calls, attend trade shows, provide general office support
Seniority
Intermediate, hands-on IC