Senior Customer Support Executive, 6 month FTC (Remote in UK)

Remote - UKRemoteFull-time2026-11-10 → 2026-11-12

Remote

Core

Senior Customer Support Executive resolving customer issues via live chat, WhatsApp, and email for a B2B diamond and gemstone marketplace.

Role type

Senior Customer Support Executive

Builds

Customer support operations and client experience for jewellery retailers

Domain

B2B E-commerce / Diamond and Gemstone Trading

Deliverable

client delivery

Required skills

Live chat support, WhatsApp support, Email support, Zendesk, Customer escalations handling, Team onboarding and training, Cross-functional collaboration

Preferred skills

None stated

Technologies

Zendesk

Responsibilities

Answer customer inquiries via live chat, WhatsApp, and email; Handle complex customer escalations; Onboard and train new joiners; Coach colleagues; Collaborate with other departments to tackle root causes of issues

Seniority

Senior, hands-on IC

About Nivoda

500 Employees

We are a fast-growing AI-enabled B2B Marketplace and FinTech platform with a global footprint spanning the US, Europe, India and APAC. We connect online and offline businesses across the Jewellery industry, streamline complex diamond, gemstones and jewellery supply chains and logistics corridors, and process high transaction volumes across multiple currencies and payment rails. As we continue to scale, having sharp strategic financial analysis and decision support are critical enablers of our growth.