Associate Specialist, IT Support - APAC
Core
Deliver Level 2 technical support for POS systems, endpoints, and IT infrastructure across retail stores, offices, factories, and distribution centers in the APAC region.
Role type
Associate Specialist, IT Support (Level 2)
Builds
Stable IT operations for retail stores and corporate facilities
Domain
Retail / IT Support
Deliverable
client delivery
Required skills
Level 2 POS support, endpoint troubleshooting, hardware/software upgrades, network systems understanding, server administration basics, Microsoft Office proficiency, English communication
Preferred skills
POS process knowledge, laptop provisioning, endpoint lifecycle management, vendor coordination, documentation skills
Technologies
POS systems, Microsoft Office, Co-pilot
Responsibilities
Provide Level 2 point-of-sale support for stores, coordinate with global service providers, test and deploy technology initiatives, create and maintain internal documentation, troubleshoot hardware/software issues for office associates, configure laptops for new associates, execute system upgrades, support factory and distribution center IT operations
Seniority
Mid-level, hands-on IC