Tier-2 IT Support Engineer
Core
Tier-2 IT Support Engineer providing hardware break/fix, AV support, onboarding/offboarding, and ticket handling for Singapore site and APAC users.
Role type
Tier-2 IT Support Engineer
Builds
IT support services for Singapore site and APAC users
Domain
IT Support / Hardware / Identity Management
Required skills
Hardware troubleshooting, ITSM ticketing, Microsoft 365 administration, Okta identity management, AV support, Employee onboarding/offboarding, Networking basics, IT security compliance
Preferred skills
APAC multi-site support experience, IT asset management, Laptop imaging/MDM tooling
Technologies
Microsoft 365, Okta, ITSM systems, Intune, Autopilot, Jamf
Responsibilities
Hardware break/fix for laptops and accessories, AV support for conference rooms, Workstation maintenance, Network room maintenance, Employee onboarding and offboarding, IT equipment inventory stocktaking, Laptop preparation and imaging, Handling IT support tickets, Daily service reporting
Seniority
Mid-level, hands-on IC