Job
Core
Provide first- and second-level IT support, manage user accounts, and troubleshoot software and system issues for a retail organization.
Role type
IT Support Specialist (Helpdesk)
Builds
Operational IT support services for retail sector clients
Domain
Retail / IT Service Management
Deliverable
client delivery
Required skills
User access management, ticketing systems, troubleshooting, account administration, process documentation
Preferred skills
Enterprise IT environment knowledge, structured problem-solving
Technologies
Helpdesk systems, enterprise IT environments
Responsibilities
Handle user support requests for software and systems, perform user account administration (onboarding/offboarding), troubleshoot operational IT issues, log and resolve tickets, escalate issues to other teams, support continuous improvement of support processes
Seniority
Junior to Mid-level, hands-on IC