IT Support & Infrastructure Admin
Core
Manage help desk requests and deliver first- and second-line technical support for hardware, software, network, printing, mobile, and business application issues.
Role type
IT Support & Infrastructure Administrator
Builds
IT support services, user access management, and infrastructure maintenance for an industrial supply distributor
Domain
Industrial supply distribution
Required skills
Windows administration, Linux administration, Microsoft 365, mobile-device management, user access administration, TCP/IP, DNS, DHCP, VLANs, VPNs, switches, firewalls, wireless networking, payment terminal support, printer support, business application support, cybersecurity practices, patching, endpoint protection, PCI DSS compliance
Preferred skills
Bachelor's degree in Information Technology or Computer Science
Technologies
Hardware, LAN, Linux, Microsoft 365, Mobile, Network, TCP/IP, VPN, Windows, Office 365, Security
Responsibilities
Manage help desk requests and deliver first- and second-line technical support, diagnose and resolve hardware/software/network/printing/mobile/application issues, create and maintain user accounts and permissions, support employee onboarding/offboarding, install and maintain computers/mobile devices/payment terminals/printers, monitor and troubleshoot LAN/WAN/Wi-Fi/VPN/switches/firewalls/access points, coordinate infrastructure upgrades and maintenance, provide routine support for Windows/Linux server administration, support secure system settings and PCI DSS requirements, maintain IT equipment and asset records, coordinate escalated matters with vendors, identify recurring problems and recommend system improvements
Seniority
Mid-level, hands-on IC