Business Development Associate
Core
Deliver responsive, templated service to a large portfolio of low-touch Recruitment Partners (RPs) via inbound calls and a central que system, balancing automation with care to maintain partner satisfaction and resolve issues.
Role type
Business Development Associate (Customer Support & Account Management)
Builds
ApplyBoard's international student search, application, and acceptance platform
Domain
EdTech / International Education
Required skills
inbound call handling, CRM system usage, problem-solving, task prioritization, data management, verbal communication, written communication
Preferred skills
experience with educational consultants, experience with postsecondary institutions, knowledge of international education sector
Responsibilities
Handle inbound calls and inquiries to guide and support recruitment partners; Address partner inquiries and resolve issues promptly; Identify opportunities to leverage ApplyBoard's products during customer interactions; Act as a brand ambassador for ApplyBoard; Collaborate with cross-functional teams including marketing, Sales, and Customer Experience
Seniority
Junior, individual contributor
