Business Development Associate
Core
Deliver responsive, templated service to a large portfolio of low-touch Recruitment Partners (RPs) via inbound calls and a central que system to guide them in improving applicant quality and volume.
Role type
Business Development Associate (Customer Service & Account Management)
Builds
ApplyBoard's international student recruitment platform and services
Domain
EdTech / International Education
Deliverable
client delivery
Required skills
inbound call handling, CRM system usage, data management, problem-solving, task prioritization
Preferred skills
experience with educational consultants, experience with postsecondary institutions
Responsibilities
Handle inbound calls and inquiries to support recruitment partners; resolve issues via a central ticketing system; identify upsell opportunities during interactions; act as a brand ambassador to agents and educators; collaborate with marketing, Sales, and Customer Experience teams.
Seniority
Entry-level to Junior