Customer Success Manager Senior
Core
Drive software adoption, maximize value, and ensure long-term satisfaction for retail clients using AI/ML workforce management software.
Role type
Senior Customer Success Manager (B2B SaaS)
Builds
Orquest AI/ML workforce management platform for retail stores
Domain
Retail technology / Workforce management
Deliverable
client delivery
Required skills
B2B SaaS account management, data analysis, report building, strategic business reviews, CRM management, stakeholder influence, problem-solving, portfolio management
Preferred skills
Retail industry experience, Workforce Management experience, French language proficiency
Technologies
HubSpot, Vitally, Excel, Power BI
Responsibilities
Own client portfolio health and adoption metrics, run structured value sessions with KPI progress, monitor usage and proactively escalate issues, lead strategic business reviews for renewal and upsell, coordinate cross-functionally with Sales/Product/Support, maintain accurate CRM records
Seniority
Senior, hands-on IC