Account Manager
Core
Maintaining regular communication with customers to resolve issues, improve product utilization, and ensure long-term customer success for Simpro Group's software solutions.
Role type
Account Manager
Builds
Customer retention and satisfaction for Simpro Group's business process software products
Domain
SaaS / Business Process Management
Deliverable
client delivery
Required skills
customer retention, troubleshooting, problem solving, selling revenue-generating products, updating customers on software additions, guiding customers through software journey, identifying workflow inefficiencies
Preferred skills
technical implementation experience, business process software experience, tech savvy
Responsibilities
Maintaining regular, planned communication with nominated accounts; guiding customers through the Simpro Group journey; identifying inefficiencies between customer workflows and software; supporting customers via phone, site calls, and emails; acting as a trusted advisor; capitalizing on customer issues to sell additional products and training
Seniority
Individual Contributor
