Account Manager
Core
Maintain regular communication with customers to resolve issues, improve product utilization, and ensure long-term customer success for Simpro Group's software solutions.
Role type
Account Manager (SaaS)
Builds
Customer retention and satisfaction for business process software products
Domain
SaaS / Business Process Software
Deliverable
client delivery
Required skills
customer relationship management, troubleshooting, problem solving, selling, technical communication, stakeholder management
Preferred skills
SaaS implementation experience, business process software experience, tech-savviness
Responsibilities
Maintain regular, planned communication with nominated accounts; guide customers through the Simpro Group journey; identify inefficiencies between customer workflows and software; support customers via phone, site calls, and emails; act as a trusted advisor; sell revenue-generating products and additional training to existing customers.
