Senior Client Onboarding Manager
Core
Lead internal and external stakeholders to drive smooth benefit implementation processes for new clients, ensuring successful integration of Progyny's products and services.
Role type
Senior Client Onboarding Manager
Builds
Client benefit implementations and strategic projects
Domain
Healthcare / Benefits
Deliverable
client delivery
Required skills
Project management, client relationship management, process optimization, cross-functional coordination, team leadership and coaching, claims processing integration
Preferred skills
Healthcare/benefit environment experience, Taft-Hartley Fund or public sector client support
Technologies
None stated
Responsibilities
Oversee projects from initiation through completion; manage on-cycle and off-cycle implementations; identify gaps and optimize work processes; communicate organizational processes internally and externally; manage integrations with client-specific partners (carriers and vendors); maintain accurate reporting on implementation activities; train, coach, and mentor team members
Seniority
Senior, hands-on IC with team leadership
