Senior Technical Support Engineer
Core
Senior technical escalation point for complex customer issues, diagnosing root causes in Snyk's codebase and coordinating with Engineering/R&D to resolve bugs.
Role type
Senior IC Technical Support Engineer
Builds
Resolution paths for complex security and development platform issues
Domain
Developer Security / AI Software Development
Deliverable
client delivery
Required skills
Node, JavaScript, TypeScript, Go, diagnostic tools, codebase navigation, complex problem solving, prioritization, written communication, verbal communication
Preferred skills
GitHub, Kubernetes, Golang, Docker, cloud-native, AI-assisted tools
Technologies
Node, JavaScript, TypeScript, Go, Kubernetes, Golang, Docker
Responsibilities
Serve as technical escalation point for Tier 1 and Tier 2 issues; coordinate with Engineering to expedite bug resolutions; mentor Junior Engineers and the wider support team; manage enterprise and self-service customer escalations; partner with Product to solve recurring problems; improve support processes and tooling; meet KPI targets for quality and speed.