Sr. Associate - S&M - Customer Success 5B
Core
Collect delinquent amounts from customers via phone, manage disputes, and negotiate payment plans to ensure accounts are current.
Role type
Senior Associate, Collections & Customer Success
Builds
Payment recovery and account reconciliation for enterprise clients
Domain
Financial Services / Collections
Deliverable
client delivery
Required skills
Negotiation, Dispute Resolution, Payment Plan Structuring, Analytical Skills, Accounting Knowledge, Customer Service, Communication, Sales Forecasting, CRM Management
Preferred skills
Business Development, Contract Management, Sales Performance Management
Technologies
Salesforce, ServiceNow
Responsibilities
Handle inbound and outbound calls for debt collection, resolve customer disputes, provide payment plans based on customer requirements, negotiate to make accounts current, share account statements, focus on team goals.
Seniority
Senior, hands-on IC