Collections Specialist
Remote · from United States
Core
Manage high volume of outbound and inbound calls to resolve overdue balances, prevent cancellations, and maintain accurate records for small business clients.
Role type
Senior IC collections specialist
Builds
Revenue recovery and client retention for SaaS platform users
Domain
B2B SaaS / Financial services
Required skills
outbound calling, inbound call handling, negotiation, repayment plan creation, compliance adherence, CRM data entry, conflict resolution, client retention, trend analysis, independent work
Preferred skills
experience with U.S.-based clients, familiarity with recurring billing models, knowledge of Stripe/Profitwell/HubSpot, Bachelor's degree