Operational Director, Disability Claims
Core
Lead disability claims operations across Canada, ensuring high-quality service delivery, risk management, and operational excellence for plan members and clients.
Role type
Senior Director-level operational leader (disability claims)
Builds
National disability claims operations, client service experiences, and operational transformation initiatives
Domain
Insurance / Disability Claims / Risk Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Disability claims management, operational leadership, risk management, regulatory compliance, process optimization, stakeholder management, change management, financial acumen, data analytics
Preferred skills
Early intervention strategies, rehabilitation practices, return-to-work programs, technology adoption (digital/AI), vendor oversight
Technologies
Digital solutions, AI tools, analytics platforms
Responsibilities
Lead regional disability operations to achieve service and financial objectives; ensure sound claims adjudication aligned with policies and regulations; manage risk, governance, complex claims, and litigation support; partner with stakeholders to implement transformation and modernization initiatives; build and develop high-performing leadership teams; represent the organization as a subject matter expert with clients and advisors; oversee vendor and partner relationships to optimize quality and cost.
Seniority
Senior, hands-on IC with strategic oversight