Sr Manager, Insurance Operations & Business Process
Core
Lead enterprise-wide process transformation initiatives and manage large-scale service delivery programs for global insurance clients.
Role type
Senior Manager, Business Process Solutions (BPS)
Builds
Operational transformation programs, service delivery portfolios, and AI-enabled insurance solutions
Domain
Insurance (Life & Annuity, Property & Casualty, Specialty) + Business Process Outsourcing (BPO)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Business Process Services (BPS) leadership, Lean/Six Sigma/BPM methodologies, P&L management, global team leadership, operational transformation, commercial acumen, executive stakeholder influence
Preferred skills
Insurance operations expertise, AI-driven business transformation, digital operations automation, consulting experience
Technologies
AI-assisted software development, intelligent defect prediction, automated claims processing, AI-powered underwriting, intelligent backlog prioritization
Responsibilities
Define and optimize business processes, oversee large-scale service delivery programs and budgets, build and lead global cross-functional teams, partner with clients on business expansion, champion AI-enabled delivery, monitor KPIs for operational performance
Seniority
Senior, hands-on IC with strategic leadership
