IT Intern
On-site
Core
Support IT service requests, resolve self-service tickets, and assist with hardware/software setup for end users.
Role type
IT Intern (Service Desk)
Builds
IT support services for internal employees
Domain
IT Service Management / Hardware Support
Deliverable
client delivery
Required skills
troubleshooting technical issues, setting up computers and IT equipment, documenting support requests, managing user account access, prioritizing tasks
Preferred skills
understanding of computer hardware and operating systems, problem-solving skills, clear communication
Responsibilities
Partner with analysts to resolve self-service tickets, assist with computer and equipment setup, document troubleshooting steps, support user account access and password resets, collaborate to improve documentation
Seniority
Intern