Entry Level IT Associate (Temporary with Full-Timme Possibility)
Core
Entry-level IT support technician handling helpdesk tickets and hardware imaging/deployment for clients.
Role type
Entry-level IT support technician
Builds
Configured and deployed laptops, desktops, and equipment for clients
Domain
IT Support / Hardware Deployment
Required skills
First-level troubleshooting, hardware imaging, ticketing system usage, password resets, account unlocks, device configuration, asset tracking, client site support
Preferred skills
Zendesk or ServiceNow experience, Associate's degree or IT training
Technologies
Windows, macOS, Microsoft Office
Responsibilities
Answer support calls, emails, and chat requests; troubleshoot common hardware, software, and network issues; image, deploy, and configure new hardware; track equipment by asset tag; prepare devices for shipping or on-site delivery; support project rollouts at client sites
Seniority
Entry-level, temporary with full-time possibility
