Outreach Specialist for Highway Technician Certification Program
Core
Coordinate the Highway Technician Certification Program (HTCP) by managing customer inquiries, registrations, payments, and event logistics while serving as the primary point of contact for state agencies and the public.
Role type
Program coordination and customer support specialist
Builds
Operational support for the HTCP certification program
Domain
Higher education / Vocational training / Transportation
Deliverable
product features
Required skills
Customer service, Salesforce administration, financial reconciliation, event planning, contract coordination, data reporting, Microsoft Office proficiency
Preferred skills
Experience with learning management systems (e.g., Canvas), experience handling credit card transactions
Technologies
Salesforce, Microsoft Office Suite, Canvas
Responsibilities
Handle program inquiries and troubleshooting via phone, email, and in-person; manage Salesforce data accuracy and reporting; coordinate HTCP events and support instructional staff; process registrations and payments; reconcile financial transactions; manage instructor contracts and proctoring logistics; generate reports for WisDOT.
Seniority
Mid-level, hands-on IC
