Desktop Specialist
Core
Provide comprehensive software and hardware support to clients, maintaining positive relations and ensuring technology goals are achieved efficiently.
Role type
IT Desktop Specialist (Help Desk/Field Support)
Builds
Client IT systems, hardware maintenance, and support services
Domain
IT Services / Managed Service Provider (MSP)
Deliverable
client delivery
Required skills
Active Directory, networking and security hardware, ticketing systems, hardware troubleshooting, network outage resolution, end-user support, verbal and written communication
Preferred skills
Managed Service Provider (MSP) experience, MS900, AZ900, CompTIA A+ certifications, 4-year technology degree
Technologies
Connectwise, Active Directory
Responsibilities
Respond to support calls and assist clients remotely, in-office, and on-site; track and ensure timely response to on-site support calls; maintain records and expense accounts; identify, research, and implement solutions to client problems; provide internal systems support and configure, deliver, install, and implement client systems; offer on-site client support and hardware maintenance; handle physical and mental endurance challenges including eye strain and weather extremes
Seniority
Mid-level, hands-on IC