Desktop Specialist
Core
Provide comprehensive software and hardware support to clients via phone, ticket, and on-site visits, ensuring technology goals are achieved efficiently.
Role type
IT Help Desk Technician (Level 1/2 Support)
Builds
Client IT systems, hardware maintenance, and network stability
Domain
IT Services / Managed Service Provider (MSP)
Deliverable
client delivery
Required skills
Active Directory, networking hardware, ticketing systems, hardware troubleshooting, network outage resolution, customer service, verbal and written communication
Preferred skills
Managed Service Provider (MSP) experience, MS900, AZ900, CompTIA A+ certifications
Technologies
Connectwise, Active Directory
Responsibilities
Respond to support calls and assist clients remotely and on-site; track and ensure timely response to on-site support calls; accurately maintain records and expense accounts; identify, research, and implement solutions to client problems; provide internal systems support and configure, deliver, install, and implement client systems; offer on-site client support and hardware maintenance; monitor and resolve tickets involving failing patches, hardware issues, and complete network outages
Seniority
Mid-level, hands-on IC