Mfg Systems Software Development Engineer
Core
Provide operational and technical support for Foundry customers by investigating and resolving production, engineering, and manufacturing data issues.
Role type
Senior IC manufacturing systems software development engineer (L2 support)
Builds
Troubleshooting guides, knowledge articles, support documentation, and training materials
Domain
Semiconductor manufacturing operations and data systems
Deliverable
client delivery
Required skills
SQL, database querying, cross-system troubleshooting, root-cause analysis, manufacturing data analysis, ticket management, stakeholder coordination
Preferred skills
Understanding of semiconductor manufacturing processes, familiarity with enterprise application integrations
Technologies
Oracle, PostgreSQL, Teradata, Jira, ServiceNow
Responsibilities
Manage customer support tickets through closure, perform cross-system troubleshooting and root-cause analysis, analyze manufacturing data to identify discrepancies and trends, coordinate with domain experts to resolve issues, develop and maintain support documentation, track ticket metrics and SLAs
Seniority
Experienced Hire, hands-on IC