Software Technical Lead Engineer- SKAS
Core
Manage customer-facing software activities for Lam's etch and deposition products, including escalation management, upgrades, patch creation, and troubleshooting system-level issues at customer sites.
Role type
Senior Software Technical Lead Engineer (Customer Support)
Builds
Software fixes, upgrades, and feature introductions for semiconductor etch and deposition equipment
Domain
Semiconductor manufacturing equipment
Required skills
Software troubleshooting, escalation management, code review, root cause analysis, customer communication, documentation creation, cross-functional collaboration
Preferred skills
Real-time control system experience, semiconductor equipment manufacturing industry experience
Responsibilities
Manage software escalations and patch creation at customer sites, investigate and resolve software/system issues by analyzing logs and reviewing code, partner with engineering teams on new product introductions, create customer-facing documentation for software fixes and upgrades, conduct customer visits for hands-on software support
Seniority
Senior, hands-on IC