Global Product Support Engineer 2
Core
Provide advanced technical support, troubleshooting, and debugging for complex electro/mechanical semiconductor equipment and software systems.
Role type
Senior IC product support engineer (semiconductor equipment)
Builds
Semiconductor etch and deposition products for the semiconductor industry
Domain
Semiconductor manufacturing equipment
Required skills
electro-mechanical system design, systems engineering, statistical process control (SPC), Design of Experiments (DOE), vacuum systems, semiconductor equipment knowledge, structured problem solving (8D methodology), technical documentation
Preferred skills
Failure Mode Effect Analysis (FMEA), Root Cause-Corrective Action (RCCA), 5-Whys problem solving, Lam Electrofill experience
Technologies
electro/mechanical equipment, computer systems, complex software, networked/wireless systems, vacuum systems
Responsibilities
Diagnose and resolve complex equipment/software issues when first-line support fails, report design/reliability bugs to engineering teams, support customer installation and training, create and update technical documentation, travel up to 30% worldwide for field support
Seniority
Mid-level, hands-on IC