Product Support Engineer 4
Core
Provide remote and on-site advanced-level support, troubleshooting, and performance improvement solutions for Lam semiconductor processing equipment in clean room environments.
Role type
Senior IC product support engineer (semiconductor equipment)
Builds
Semiconductor processing equipment uptime and performance
Domain
Semiconductor manufacturing / Electro-mechanical systems
Deliverable
physical/clinical work
Required skills
Root cause analysis, data analysis, electrical/mechanical schematic interpretation, clean room operations, equipment troubleshooting, stakeholder liaison, technical mentoring, action plan formulation
Preferred skills
Control Works software troubleshooting, Analog-to-Digital I/O device knowledge, directory structure troubleshooting
Technologies
Control Works, IOC/SIOC/EIOC, Tool Platform SW Package
Responsibilities
Analyze and manage tool-down escalations; provide root cause hypotheses and action plans; liaise between customers and Product Groups; act as a technical mentor; identify installed base performance improvement opportunities; work in constrictive clean room environments; coordinate multiple technical tasks.
Seniority
Senior, hands-on IC