Technical Support Engineer
Core
Provide field engineer and customer support for semiconductor metrology systems, including technical problem solving, diagnosis, repair, installation, modification, upgrade, and customer training.
Role type
Senior IC technical support engineer (semiconductor metrology)
Builds
Nova metrology systems for semiconductor manufacturing process control
Domain
Semiconductor manufacturing / Metrology / Analytical instrumentation
Deliverable
physical/clinical work
Required skills
Semiconductor technical support, field service processes, problem-solving, analytical diagnostics, project management, escalation management, training development, NPI management, data analysis, system reliability tracking
Preferred skills
Semiconductor metrology equipment manufacturing experience, analytical instrument capital equipment experience
Technologies
Ion optics, mass spectrometry, x-ray photoelectron spectroscopy, secondary ion mass spectrometry, high/low voltage electronics, mechanical systems, high vacuum systems, power systems, software operating systems
Responsibilities
Provide field support including diagnosis, repair, installation, modification, and upgrade of systems; Manage escalations and critical customer situations; Coordinate service activities to maximize tool uptime; Collect and analyze system performance and reliability data; Create and deliver technical training programs and documentation; Report design, reliability, and maintenance issues to engineering; Support beta programs at customer sites and headquarters
Seniority
Mid-level, hands-on IC with field service responsibilities