Manager Destination Services Shorex
Core
Manage daily operations of over 5,000 shore excursions worldwide for Norwegian Cruise Line brands, ensuring tour accuracy, operator coordination, and guest experience.
Role type
Manager, Destination Services Shore Excursions
Builds
Shore excursion programs and tour packages for cruise ship guests
Domain
Cruise industry, tourism operations, hospitality
Deliverable
product features
Required skills
Operational management, vendor/ground operator relations, tour development, cost feasibility analysis, team supervision, data entry in NVS/Seaware, policy dissemination, crisis management for tour issues
Preferred skills
Mobility-challenged guest accommodation, VIP request handling, commercial pricing assistance, multi-language package creation
Technologies
NVS/Seaware, Microsoft Office (Word, Excel, Query)
Responsibilities
Provide daily operational management of global tours; Liaise with ground operators to ensure tour setup and execution; Research and source new ports and operators; Evaluate and update existing tour offerings; Supervise coordinators and assign tasks; Manage cash payments and deposits for operators; Resolve tour problems and complaints; Disseminate policy updates to departments
Seniority
Manager, hands-on operational leadership