Senior Manager, Product Operations
Core
Drive the next evolution of the Product Ops organization by orchestrating launch readiness, maturing systems of record, and building repeatable processes for a 24/7 global operation.
Role type
Senior Manager, Product Operations
Builds
Operational systems, SOP lifecycles, and AI tooling integrations for product and support functions
Domain
Travel technology / SaaS operations
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
operational planning and governance, designing and implementing operational systems, managing support tooling, embedding AI and automation tools, data analysis and dashboarding, product readiness orchestration, cross-functional program design
Preferred skills
experience at high-growth tech companies, familiarity with Jira and Confluence, proactive and structured approach
Technologies
Intercom, Zendesk, Jira, Confluence, AI tools
Responsibilities
Lead operational planning and governance across product and support functions, own and scale systems and processes, drive end-to-end readiness for new product launches, embed AI and automation tools into workflows, analyze data to develop dashboards and define KPIs, collaborate with stakeholders across Product, Engineering, Support, and BizOps
Seniority
Senior, hands-on IC with strategic partnership and coaching responsibilities
