Bilingual Senior Travel Consultant ERM, Mexico
Core
Senior Travel Consultant handling incoming requests via phone and email for business customers in ERM, marine, offshore, or crew travel environments, providing active consultation and up-selling.
Role type
Senior IC travel consultant (ERM/Crew)
Builds
Business travel solutions for corporate clients in specialized sectors
Domain
Travel industry (ERM, marine, offshore, crew)
Deliverable
client delivery
Required skills
Crew movement management, GDS Amadeus, operational process review, quality management, multi-priority handling, commercial relationship management
Preferred skills
Disruption handling, 24/7 service environment adaptation, project team leadership
Technologies
GDS Amadeus, BCD Travel tools and systems
Responsibilities
Handle incoming travel requests via multiple channels, provide active travel consultation and up-selling, coach travel consultants when team lead is absent, review operational processes and suggest improvements, perform quality management and error management, meet individual and team goals
Seniority
Senior, hands-on IC