Associé(e) principal(e), soutien technique / Sr. Associate, Technical Support
Core
Provide Level 2 technical support for desktop systems, hardware, software, networking, and end-user technology.
Role type
Senior Associate, Technical Support (Level 2)
Builds
Reliable, secure enterprise technology environments for end users
Domain
Healthcare / IT Infrastructure
Deliverable
client delivery
Required skills
Windows OS troubleshooting, hardware troubleshooting, network connectivity diagnostics, ITSM ticket management, endpoint configuration and deployment, system upgrades
Preferred skills
macOS/iOS/Android support, endpoint security tools, patch management, Microsoft 365, Active Directory, Azure AD/Entra ID, ITIL practices
Technologies
Windows, Wi-Fi, VPN, TCP/IP, DNS, Microsoft 365, Active Directory, Azure Active Directory, Entra ID
Responsibilities
Troubleshoot and resolve complex technical issues for end users; Configure, deploy, image, and maintain laptops, desktops, and mobile devices; Diagnose network connectivity issues; Manage incidents and service requests via ITSM tools; Perform hardware replacements and system upgrades; Document troubleshooting activities and resolutions
Seniority
Senior, hands-on IC