Sr. Associate, Field Support Engineering
Core
Provide end-user technical support and ensure reliable operation of workplace technology environments, serving as a key escalation point for desktop, hardware, software, and network issues.
Role type
Senior Level 2 Technical Support Engineer
Builds
Stable IT infrastructure and user productivity for corporate employees
Domain
Corporate IT / Workplace Technology
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Troubleshooting desktop systems, hardware, software, and networks; IT asset management; Incident and service request management; Technical documentation creation; User guidance and informal training
Preferred skills
ITSM platform experience (ServiceNow, Remedy); IT asset management tool usage; Desktop lifecycle management knowledge
Technologies
ServiceNow, Remedy, IT asset management tools, endpoint management solutions
Responsibilities
Troubleshoot and resolve Level 2 desktop, hardware, software, and network issues; Configure, deploy, and support laptops, desktops, peripherals, and software; Install, maintain, and support printers, copiers, and audio/visual equipment; Manage IT assets within asset management systems; Develop and maintain technical documentation and support procedures; Provide user support and guidance on IT systems
Seniority
Senior, hands-on IC
