Fulfillment Specialist
Core
Manage and administer service orders for external and internal customers, ensuring accurate invoicing and exceptional customer experience.
Role type
Order Fulfillment Coordinator
Builds
Service orders and invoices for Alfa Laval products
Domain
Industrial manufacturing / Service logistics
Required skills
Order management, ERP system proficiency, invoicing, claims processing, data entry, stakeholder communication, deadline prioritization
Preferred skills
Associate's degree in business, manufacturing or customer service experience
Technologies
Alfa Laval ERP, Service labor management systems, ACT claim system
Responsibilities
Open and maintain service orders with accurate information; Perform tasks within proprietary applications to order parts and create POs; Interact and communicate critical order information to Field Service and Service Center Coordinators; Review orders for accuracy prior to invoicing; Invoice jobs to end customers after completion of work; Process claims through Alfa Laval claim system ACT; Provide support to Shared Services regarding Account Receivable issues; Manage and follow up on order backlog to ensure timely invoicing
Seniority
Entry-level to Mid-level, hands-on IC
