Senior Service Order Manager
Core
Manage service orders for CPS Service Strategic/Hyperscale customers, handling order entry, backlog management, and delivery coordination.
Role type
Senior Service Order Manager
Builds
Service delivery and order fulfillment for strategic customers
Domain
Industrial manufacturing / Supply chain
Deliverable
product features
Required skills
Order management, backlog management, cross-functional collaboration, report analysis, vendor coordination, Return Material Authorization (RMA) processing
Preferred skills
SAP, Power BI, Salesforce
Technologies
SAP, Power BI, Salesforce
Responsibilities
Provide general order management including order entry, promised-date compliance, and order expediting; Collaborate with Sales, Supply Chain, and vendors to resolve order issues; Proactively communicate with customers regarding order status and pricing; Run and analyze reports to meet revenue targets; Manage order backlog for forecast accuracy; Facilitate RMA, credit, and rebill processes; Coordinate invoicing details for timely payment; Maintain service vendor relationships by assigning orders and processing invoices.
Seniority
Senior, hands-on IC