Quote Solutions Manager
Core
Lead a team of 10–12 Quote Specialists to deliver fast, accurate, and complete aftermarket quotes for parts and service, ensuring high-quality handoff to order fulfillment.
Role type
Team Lead / Operations Manager (Aftermarket Quoting)
Builds
Aftermarket quotes for parts and service
Domain
Industrial equipment / Manufacturing / Capital goods
Required skills
Team leadership and coaching, Performance management, Process optimization, Data-driven decision making, CRM/ERP proficiency, Change management
Preferred skills
Tiered workflow experience, SAP/Salesforce experience, Supply chain knowledge
Technologies
OneCRM, OneService, Pulse, SAP, Salesforce
Responsibilities
Lead, coach, and develop a team of Quote Specialists; Oversee daily quoting operations to meet SLAs; Review escalated quote requests and make final decisions; Monitor quote accuracy and drive corrective action; Partner with Sales, Distribution, and Order Support to streamline processes; Track and report on KPIs; Champion adoption of new tools and process changes.
Seniority
Mid-level Manager, hands-on IC