Customer Support Specialist
Core
Manage customer orders and inquiries, acting as a key link between customers and internal departments to ensure accurate order processing and resolution of service matters.
Role type
Customer Support Specialist (Order Management)
Builds
Order lifecycle management and customer service resolution
Domain
Industrial equipment / Logistics / Global operations
Required skills
Order management, ERP system usage, written communication, verbal communication, organizational skills, analytical abilities, time management, multitasking, problem-solving
Preferred skills
Experience in sales administration, project coordination
Technologies
ERP systems
Responsibilities
Review incoming orders for accuracy and compliance, enter customer orders into the ERP system, manage orders throughout the lifecycle including post-shipment activities, coordinate order changes with internal departments, respond to customer inquiries regarding billing and cancellations, support resolution of complaints and delivery issues
Seniority
Individual Contributor
